Delivery Charges
We highly recommend using Pos Laju in Malaysia.
|
Area |
Charges |
|
Whole Malaysia (Free shipping for order over MYR30) |
MYR 6.00 |
|
Oversea Shipping |
MYR 20.00 |
**Free shipping is not eligible for any purchase below RM30, only applicable to purchase within Malaysia. Kindly contact us at balikrumah88@gmail.com or call us at +60186651566 (customer support hotline) for further enquiries. We will try our best to assist you or recommend you an alternative.
* Estimate Time of Delivery and Transit Package(s) to peninsular Malaysia and East Malaysia destinations are delivered by Pos Laju. All package(s) will be received at least after 5 working days (excluding Saturday and Sunday) from the date of your confirmed order.
Estimated Delivery Time Frame
*Important note: Delivery time may vary and may be affected by various conditions, such as weather conditions. The table above is only for references and estimation purposes only.
|
Area |
Working Days |
|
Town – Town (within peninsular Malaysia) |
2-3 days |
|
Town – Town (within east Malaysia) |
3-4 days |
|
Outskirt Areas |
7 days |
Duties & Taxes
The cost of item(s) and shipping rates will be charged at the time of purchase. In addition, import duties and taxes may be levied once a shipment reaches your country. Please pay those costs directly to the delivery agents or the customs office upon delivery. Policies on those taxes vary in each country. We have no control over those charges. Please contact the customs office in your country before write in to contact us for query.
Shipment(s) Not Receive After Estimated Delivery Date
You will be able to track your order status online as following: * For Malaysia
http://www.poslaju.com.my/track-trace/ (Pos Laju)
**If your order was not received within the estimated time frame, or if said tracking information is not valid/untraceable. If you require any further information, feel free to contact us, for in the event of ‘undeliverable package’ orders will be returned to us.
Undelivered Package
There are few reasons that our carriers deem a package undeliverable.
* No Service Areas
If the postal code shows non service area, then the shipment(s) will not be delivering. POS Malaysia will only provide service based on postal codes. Please contact your local POS Malaysia to determine the expected delivery area.
* Incorrect Address
If the address is incorrect or outdated, the shipment(s) will return to us.
Do remember, POS Ekspres does not deliver to Post Office Boxes (P.O. Box).
* Restriction Areas
If the parcel(s) is being made to a restriction area such as military base or prison, there may be delivery restrictions associated with the items or package, the package(s) will return to us if delivery fails.
* Recipient refuses to accept
The parcel(s) will return to us, if recipient refuses to accept parcels. Do remember to notify recipient (if it is a gift/surprise/etc) after you have made the order.
* Courier Mistakes
In seldom cases, if the address label became illegible during shipping and handling process, the parcel(s) will be returned to us.
Damage & Missing Item(s)
If upon receiving your order, there are any damage(s) to the parcel(s) or missing item(s) from your order. Do make a report by contact +60186651566 or send email to balikrumah88@gmail.com. But please keep all items, boxes, and packing material shipped exactly as you received it for inspection. Our customer support will advise you the next step.
If you have missing items spanning multiple boxes, please check the tracking status to confirm that all packages have been delivered with tracking number before you proceed filing a report with us.
Shipping Restrictions
Different countries have different list(s) of prohibited and restricted goods, please check and refer to your local delivery agents. Customers are solely responsible for checking to see if the item can be imported prior to the purchase transaction.
Items that shipped internationally, any warranty issue(s) and manufacturer restrictions may not be applicable; as items may not be designed for destination country standards, specifications and labeling requirements, though you will be notified if we’re unable to ship specific items to the address you’ve selected.
Availability of the item(s)
We will always ensure that the products we offer are in stock. However, unforeseen circumstances may happen, in the event of ‘Out-of-Stock’, we will notify you via phone call or email and our customer support will advise you the next step.
Delivery Service Delay Item(s)
In seldom cases, there are unexpected delivery service delay such as severe weather, natural disasters, transport accident, unscheduled events and etc.
Please track your domestic carrier at:
http://www.poslaju.com.my/track-trace/ (Pos Laju)